Production and Shipping Policy

 PersonalisR is committed to excellence, and the full satisfaction of our customers. Each order is made specifically for you, so please allow us some extra time to complete your order.

Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. 

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. 

Production time is between 3-14 business days, depending on the product. This time may be affected during busy periods such as Christmas and holidays. 

Shipping time depends on the carrier, but most items are delivered in 5-8 business days, standard shipping rates, or 3-5 days for DHL express. 

PLEASE NOTE THAT CHOOSING EXPRESS SHIPPING DOES NOT AFFECT THE PRODUCTION TIME. However speak to one of our team if you have an urgent order and we will try our best to accommodate.


At PersonalisR, we take pride in offering customised products that are tailored to your unique needs and preferences. We strive to ensure that as much of the customisation process as possible is done by us in our workshop in Perth. However, in some cases, we may need to outsource certain options to other companies. While this may seem like a cause for concern, we assure you that there are positive reasons for why we do this.

Firstly, outsourcing some options allows us to offer a wider range of customisation choices. This means that you can find the perfect fit for your needs and preferences, even if we don't have the necessary machinery yet to provide certain options ourselves. Secondly, outsourcing to trusted partners allows us to maintain our commitment to quality and timeliness. Our partners have been carefully selected based on their expertise and reliability, ensuring that your product is in good hands.

We want you to feel comfortable in your decision to purchase from PersonalisR. While we may not have all of the laser machinery yet, we are constantly striving to improve our offerings and invest in new technologies to better serve our customers. So rest assured that when you shop with us, you're not just getting a customised product, but also a commitment to quality and customer satisfaction.

Thank you for choosing PersonalisR for your customisation needs. If you have any questions or concerns, please do not hesitate to reach out to our friendly customer service team.

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

PersonalisR is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

PersonalisR allows you to return its item (s) within a period of 30 days if it is faulty or incorrect. 

PersonalisR has the following options in the event there are items which are out of stock :Wait for all items to be in stock before dispatching. Send available items and cancel remaining order- or - send as available **note customer is liable for all postage costs. By default we will wait for all items to be in stock before dispatching your order , If you wish to change this option please message

When dealing with you have the following options when it comes to taxes as well as import duties: You will be required to settle the requisite fees when the items are arriving in the destination country.

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

In the event you have any questions or comments please reach us via the following contacts:

Kristina Coe