Shipping Policy

PersonalisR.com.au
Effective date: 26 September 2026

Many of our products are personalised to order. Please allow time for us to make your item and for it to travel to you. Production and delivery are separate stages.

Production times

Our usual production time is 2–8 business days before dispatch. This is the time needed to prepare and personalise your order; it does not include delivery.

Products in our Last Minute Gift Collection are identified separately and are made within 48 hours. Check the individual product listing for any conditions that apply.

Business days exclude weekends and public holidays. Production may take longer during busy periods or if we need information from you to complete your personalisation. If we expect a significant delay with your order, we will email you.

Delivery times

Delivery time begins after your order has been dispatched, not when it is placed.

Shipping method	Estimated delivery after dispatch
Standard shipping	5–9 business days
Express shipping	3–5 business days

These are estimates, not guaranteed arrival dates, unless we expressly advertise a delivery guarantee for a particular promotion. Express shipping speeds up the delivery stage; it does not change the production time for the product you ordered.

You can select the shipping methods available for your address at checkout. Standard shipping is free on eligible orders over $75.

Please allow extra time around public holidays, Christmas and other busy periods. Remote destinations, carrier disruptions and customs processing may also affect delivery.

Tracking and delivery problems

When your order is dispatched, we will send tracking details to the email address provided at checkout. Tracking can sometimes take time to show its first scan.

If your parcel is delayed, marked as delivered but cannot be found, or appears to be lost, please email custom-made@personalisr.com.au with your order number. We will check the tracking and work with the delivery provider to investigate. If the order has not been delivered, we will work with you on an appropriate solution.

Shipping addresses

Please check your shipping address carefully before placing your order. If you notice an error, email custom-made@personalisr.com.au immediately with your order number and the correct address.

We will try to update an address before dispatch, but we cannot guarantee a change once an order has entered the shipping process. If an order is returned to us because the address supplied at checkout was incorrect or incomplete, we will contact you about the available options and any reasonable cost of sending it again.

Orders containing multiple items

We generally send items in the same order together once they are ready. If one item will cause a significant delay, we will contact you to discuss the options. If we send an order in separate parcels, we will provide tracking details for each parcel.

International orders

International deliveries may be subject to customs checks, import duties and taxes imposed by the destination country. These charges are the customer’s responsibility unless we clearly state otherwise at checkout. Customs processing can add to the estimated delivery time.

Returns and your rights

For cancellations, returns, faulty or incorrect items, please see our Returns, Refunds and Cancellations Policy. Nothing in this shipping policy limits your rights under the Australian Consumer Law.

Contact us

For shipping questions, email custom-made@personalisr.com.au and include your order number.