Return Process

Effective Date: 13/05/2023

At PersonalisR, we strive to provide the best shopping experience for our customers and want all of our customers to be happy with their purchase, although we understand that sometimes returns may be necessary. This Return Policy outlines the guidelines and procedures for returning custom orders and covers other essential aspects of our return process.

  1. Return Window: We offer a 30-day return window for eligible items from the date of purchase. If you wish to initiate a return, please contact our customer support within this timeframe to request a return authorization.

  2. Restocking Fee: Please note that as we sell customised products returns are subject to a 50% restocking fee,as these items are specifically personalised to your requirements, the restocking fee helps cover the costs associated with customising and potentially reselling the item. This fee will be deducted from the refund amount.

  3. Cancellation and Changes: Once you have placed a custom order, it cannot be canceled or changed after 12 hours. We begin the customisation process promptly to ensure timely delivery of your personalised item. Therefore, please review your order carefully before placing it to avoid any inconvenience.

  4. Eligibility for Returns: To be eligible for a return, the item must meet the following criteria:  a. The item must be in its original condition, unused, and with all tags and packaging intact.b. Custom orders must not show any signs of wear, damage, or alteration. c. Please ensure that any accompanying documentation, such as certificates or authenticity cards, is included in the return package.

  5. Return Process: To initiate a return, please follow these steps:
  • a. Contact our customer support team at within the 30-day return window.
  • b. Our customer support representative will guide you through the return authorization process and provide you with further instructions.
  • c. Pack the item securely in its original packaging, including all accessories and documentation.
  • d. Ship the package back to us using a reliable and trackable shipping method. You will be responsible for the return shipping costs.
  • e. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
  • f. Upon approval, we will process your refund to the original payment method within 15 business days, minus the applicable restocking fee.

    Please note that this Return Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

    If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer support team. We are here to help!

    Customer Support -