Returns Policy
Please choose carefully as THERE IS A 50% RESTOCKING FEE FOR CHANGE OF MIND FOR PERSONALISED ITEM RETURNS.
PersonalisR is committed to quality products and the full satisfaction of our customers but due to the permanent nature of customisation we do not offer free returns on personalised items, -
Although - we have a 30 day quality guarantee against faulty workmanship and materials. If within 30 days the item is damaged due to a fault in the product, we provide free item replacement.(We will only exchange the item(s) for the same product, or for item(s) of equal or lesser value),
This applies only to the following conditions:
1. We sent the wrong order or item(s), customers received broken items, or the quality of the product customers received is damaged/defective.
2. Customers received the incorrect personalised products: wrong birthstones, wrong names engraved, wrong sizes
Our 30 day guarantee policy does NOT cover the following, and we are not liable for these issues:
1. Products have been exposed to corrosive substances or chemicals. These chemicals include but are not limited to, seawater, sunscreen, and perfume. Oxidized silver is easily damaged.
2. Any damage to jewellery caused by neglectful, abusive or natural wear and tear are not covered.
3. Change of mind after purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at personalisrau@gmail.com to recieve shipping instructions. Please note that returns will need to be sent to the following address: 6 Grebe Street Stirling, WA 6062
If a return is accepted for a refund or replacement it will be processed within 15 business days of receipt of returned item. Please do not send any items for return without contacting us first, items received without approval will not be processed.
You can always contact us for any return questions at: personalisrau@gmail.com